RETURN

How do I return an item?

If you wish to return an item for any reason, you can do so within 30 days of receipt via Returnista. You do this with UPS.

You will have received a link in the same e-mail with the order confirmation for returning your order. When you open this link, you will be asked for your e-mail address and your order number. Do you no longer have this confirmation? Then click here. Fill it in on the returns page. You will now enter your own environment for returning your items. You will see the items you ordered, which you can tick to return. Then select the reason for the return.

Once you have ticked all the items you wish to return and selected a reason, you can click on 'Return product'. A return label will then be created for you and will be sent to you by e-mail. You can return items per country via:

UPS: call UPS to make a collection appointment with them. Remember to keep the parcel at hand during the telephone call, because UPS will need some details from the return sticker.

You may also return the parcel by handing it over to a UPS Access Point. You can find the nearest location on www.ups.com.

Should the return of the items fail, we would like to ask you to contact Returnista or NYDJ customer service before returning the package.

If you do not wish to use our return service, these external costs of the return shipment will be at your own expense. In this case, we are unable to trace the return shipment. If the package is unexpectedly lost, we ask you to provide our customer service with the tracking information by, for example, requesting the status of your package from the postal company. If the parcel is lost, we need a proof of postage indicating the return address of our warehouse before we can issue a refund. Therefore, we recommend keeping the proof of postage on file. NYDJ's return address is:

NYDJ Europe B.V.
Schelmaatstraat 1
7575 BC Oldenzaal
The Netherlands

The costs for return shipments are at your own expense.

 

RETURNS
NYDJ guarantees a refund for all returned items, provided that the items are returned in their original condition. This means that the items are returned as original and original as possible and, as far as possible, all labels or tags are still attached. Should you have returned a worn product, we may charge you for this.

Money back: we will refund the purchase price of one or more returned items as soon as possible and at the latest within 14 days after cancellation. We will notify you by e-mail that we have made the return payment by sending you a credit note. The amount will be refunded via the same payment option you used to pay for your purchase. When returning your entire order, we will refund the full purchase price and shipping costs.

Unfortunately, it is not possible to exchange an item. You can return the desired items and then place a new order.

 

Have you received my returned items?

You will receive a confirmation by email once your return is being processed. When you make use of our return service via Returnista, this will most likely be the case within a week. However, if you send your package via a private courier, it can take up to two untill three weeks.

 

I have received an incorrect or damaged item

However hard we try to prevent this, it may happen that you receive an incorrect or damaged item. If this is the case, we are truly sorry. Please contact our customer service so we can provide a suitable solution.

 

Return costs

Netherlands	€ 1,-
Belgium	€ 1,-
Luxembourg	€ 1,-
Germany	€ 1,-
Austria	€ 1,-
Ireland	€ 2,-
Italy	€ 2,-
France	€ 2,-
Spain	€ 2,-
Portugal	€ 2,-
Sweden	€ 2,-
Denmark	€ 2,-