How do I return an item?
If you wish to return or exchange an item for any reason, you can do so within 30 days of receipt via Returnista.
Should the return of the items fail, we would like to ask you to contact Returnista or NYDJ customer service before returning the package.
If you do not wish to use our return service, these external costs of the return shipment will be at your own expense. In this case, we are unable to trace the return shipment.
RETURNS
NYDJ guarantees a refund for all returned items, provided that the items are returned in their original condition. This means that the items are returned as original and original as possible and, as far as possible, all labels or tags are still attached. Should you have returned a worn product, we may charge you for this.
Money back: we will refund the purchase price of one or more returned items as soon as possible and at the latest within 14 days after cancellation. We will notify you by e-mail that we have made the return payment by sending you a credit note. The amount will be refunded via the same payment option you used to pay for your purchase. When returning your entire order, we will refund the full purchase price and shipping costs.
Unfortunately, it is not possible to exchange an item. You can return the desired items and then place a new order.
Have you received my returned items?
You will receive a confirmation by email once your return is being processed. When you make use of our return service via Returnista, this will most likely be the case within a week. However, if you send your package via a private courier, it can take up to two untill three weeks.
I have received an incorrect or damaged item
No matter how hard we try to prevent this, it may happen that you receive an incorrect or damaged item. If this is the case, we are truly sorry. Please contact our customer service so we can provide a suitable solution.
Return costs
|
Netherlands |
€ 1,- |
|
Belgium |
€ 1,- |
|
Luxembourg |
€ 1,- |
|
Germany |
€ 1,- |
|
Austria |
€ 1,- |
|
Ireland |
€ 2,- |
|
Italy |
€ 2,- |
|
France |
€ 2,- |
|
Spain |
€ 2,- |
|
Portugal |
€ 2,- |
|
Sweden |
€ 2,- |
|
Denmark |
€ 2,- |
